(International) Customer Success Manager (m/f/d) – German speaking

Website mysupply GmbH

Join us in shaping the future of our startup mysupply. Our vision is to revolutionize the sourcing process in the world of purchasing. We believe in and are working towards a future where the entire process is completely autonomous.

Join us in shaping the future of our startup mysupply. Our vision is to revolutionize the sourcing process in the world of purchasing. We believe in and are working towards a future where the entire process is completely autonomous.

You’re into startups and satisfied customers are your top priority? As soon as possible, we are looking in Sofia (remote) for a full-time

 

(International) Customer Success Manager (m/f/d) – German speaking 

Use the creative freedom of a startup for new ideas in customer communication and service and expand the relationship with our customers. Bring in your strengths in order to grow together – that’s our credo. Yours too? Then you’ve come to the right place!

Your responsibilities: 

  • You are the first point of contact for customer questions and needs, making an important contribution to product improvement and customer satisfaction
  • You will support the creation and development of our digital customer support (e.g. explanatory videos and NLU customer platform)
  • You will be part of the optimisation and automation of our processes in the area of customer success and contribute to improving the customer journey
  • You perform functional tests in our system to ensure the usability for our customers

Your qualification:

  • First experience in customer success and support with a SaaS-Product
  • You are always positive towards customers and take a pro active and solution oriented approach
  • Strong affinity for system applications
  • Excellent communication skills and the ability to work in a team
  • You don´t mind picking up the phone
  • Excellent language skills in German and English (spoken and written)

What can you expect from us? 

We offer you a varied and exciting task with startup flair, which gives you a lot of freedom to live out your potential in your area of responsibility. You are part of an international startup with locations in Sofia and Hamburg. The dynamic environment will help you to continuously develop and together you will work in close cooperation with your colleagues in Hamburg every day to further advance our cloud-based purchasing solution.
We grow as a team and no matter where you work for us, we support each other, learn fromeach other and are always there for each other.

We look forward to receiving your application including your salary expectations and earlieststart date.

To apply for this job please visit changepoint.de.